Mikrokosmos d.o.o. Personal Data Protection Statement

The protection of our users’ personal data is of utmost importance to our company. All online activities of Mikrokosmos d.o.o. comply with European regulations (EU Directive 95/46/EC, 2002/58/EC, and International agreements ETS 108, ETS 181, ETS 185, ETS 189), as well as national laws in force in Central and Eastern European countries. In Croatia, we adhere to the Personal Data Protection Act (N.N. 103/03). Mikrokosmos d.o.o. follows the Privacy Protection Guidelines when obtaining data.

1. 1. Collection and Processing of Personal Data

Personal data refers to information that allows for the identification of your identity, such as your name, surname, email address, or home address. Mikrokosmos d.o.o. does not collect or process your personal data unless you have given explicit consent, for example, when ordering products, subscribing to electronic notifications (newsletters), or participating in contests.

2. 2. Use and Sharing of Personal Data

Mikrokosmos d.o.o. uses your personal data solely for the technical administration of the website, to provide access to specific information, or for communication with you. Your personal data will not be shared with third parties unless required by law.

3. 3. Orders, Surveys, and Competitions

When placing orders, Mikrokosmos d.o.o. collects data through a form, such as email address, name, and delivery address, which is used for billing and fulfilling orders. These contact details may also be used to verify orders or resolve any issues during processing.

Additionally, users may be invited to participate in surveys or contests via the website or electronic notifications. Participation is entirely voluntary, and the requested data may include contact details (email, name, address) or demographic information (gender, age, etc.). Data collected from surveys is used to analyze and improve user experience, while competition data is used for participant registration, winner announcements, and prize distribution.

Employees of Mikrokosmos d.o.o. are obligated to maintain the confidentiality of your personal data and are bound by a confidentiality agreement.

4. 4. Freedom of Choice

As a user, you have control over which personal data you choose to share with Mikrokosmos d.o.o. If you decide not to provide your data, it may limit your access to certain areas of our website. Users who wish to withdraw their consent for further communication can do so by clicking the clearly marked unsubscribe link in each electronic notification or by sending a request via email to: info@mikrokosmos.hr.

When withdrawing consent via email, please provide accurate contact details and the email address you wish to unsubscribe. If you have multiple email addresses, please specify all the addresses you wish to remove from communication.

5. 5. Automatically Collected Data (Non-Personal)

When visiting the websites of Mikrokosmos d.o.o., general, non-personal data is automatically recorded (such as the browser used, the number of visits, average time spent on the site, and pages viewed). This information is used solely for analyzing website traffic and improving the content and functionality of the site. The data will not be used for other purposes or shared with third parties unless required by law.

6. 6. Cookies

Cookies are small files temporarily stored on your device, allowing our website to recognize your computer during your next visit. Mikrokosmos d.o.o. uses cookies to collect data about website visits, provide additional functionality, and evaluate the effectiveness of its online presence.

7. 7. Security

Mikrokosmos d.o.o. applies high standards for the protection of personal data. Your data is safeguarded against loss, destruction, unauthorized access or manipulation, as well as unauthorized disclosure.

8. 8. Minors

We recommend that parents and guardians teach their children to use the internet safely and responsibly. Minors should not provide personal data on the websites of Mikrokosmos d.o.o. without parental or guardian consent. Mikrokosmos d.o.o. will not knowingly collect or use personal data from minors, nor will it share such data with third parties, unless required by law.

Minors are not permitted to purchase products or participate in legal transactions related to our services without parental or guardian consent. If a minor provides personal data without parental consent, we ask parents to notify us so that we can remove the information.

9. 9. Links to Other Websites

This privacy policy applies to all websites of Mikrokosmos d.o.o., including subdomains and electronic notifications. Our websites may contain links to other suppliers’ websites, which are not governed by this privacy statement. We recommend reviewing the privacy policies of any websites that collect personal data.

To further promote our products, we have integrated social media plugins for Facebook and Instagram on our website. The protection of personal data is the responsibility of the respective social media providers. Social media plugins are activated using a double-click method.

10. 10. Right to information

If you have any questions regarding our privacy policy or how your personal data is processed, feel free to contact us at: info@mikrokosmos.hr.

Upon request, we will promptly provide you with information, in accordance with the law, regarding the personal data we hold about you, if any.

11. 11. Notification of changes

Any changes to our privacy policy will be published on this page, as well as in other relevant locations where we deem it necessary.