Frequently Asked Questions

  • What types of products do you offer?
    • Answer: We offer a wide selection of authentic Korean skincare and makeup. Our range includes popular brands such as Anua, Beauty of Joseon, COSRX, numbuzin, Round Lab, Torriden, Tirtir, VT Cosmetics, and many others.
  • Are your products authentic?
    • Answer: Yes, all of our products are 100% authentic and sourced directly from trusted suppliers. We guarantee the authenticity and quality of every product we sell.
  • Do you ship products to EU countries?
    • Answer: Yes, we offer delivery to EU countries. Shipping costs and delivery times vary depending on your location. You can find details during checkout or on our delivery information page.
  • How long does delivery take?
    • Answer: Delivery times vary depending on your location. Within Croatia, orders arrive within 2-5 business days, while international orders are delivered within 7-14 business days.
  • What payment methods do you accept?
    • Answer: We accept major credit cards (Visa, Mastercard, Diners, Maestro) and other secure payment methods. It is also possible to pay for your order with cash on delivery in Croatia.
  • Can I track my order?
    • Answer: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the courier’s tracking system.
  • What is your return and exchange policy?
    • Answer: We accept returns and exchanges within 14 days of delivery, provided the products are unused, unopened, and in their original packaging. Please contact our customer service to initiate a return or exchange.
  • How can I choose the right products for my skin type?
    • Answer: On our homepage, you can select your skin type and browse products specifically chosen for you. We also provide detailed product descriptions and usage instructions to help you choose the products that best suit your needs. If you need personalized advice, feel free to contact our customer service via email at: info@mikrokosmos.hr.
  • Do you offer discounts or promotions?
    • Answer: Yes, we regularly offer discounts, promotions, and special offers. Sign up for our newsletter or follow us on social media to stay updated with our latest deals.
  • What should I do if I receive a damaged or incorrect product?
    • Answer: We work hard to ensure this doesn't happen, but if you receive a damaged or incorrect product, please contact us immediately with your order number and photos of the product. We will arrange for a replacement or refund as soon as possible.
  • Can I change or cancel an order after it’s been shipped?
    • Answer: If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request.
  • How can I contact customer service?
    • Answer: You can contact our customer service via email at: info@mikrokosmos.hr or via Whatsapp: +385955702700. We are here to help with any questions or issues you may have.
  • Can I create a wishlist?
    • Answer: Yes, you can create a wishlist by logging into your account and adding products to it. This feature allows you to save your favorite items for future purchases.
  • What are the benefits of using Korean cosmetics?
    • Answer: Korean cosmetics are known for their high-quality ingredients, innovative formulas, and focus on skincare. They offer effective solutions for various skin concerns, helping you achieve healthy, glowing skin.